Jiomart return policy, Jio mart refund policy, Jio mart exchange policy
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If you are unsatisfied with Jiomart service, then you are free to return your product to Jiomart and the company will not ask any question to you. here are details of Jiomart return and refund policy details to provide you valuable information.
Jiomart Return & Refund Policy:
Jiomart endeavor to provide the best quality products every single time you order.
Jiomart has a “no questions asked return and refund policy” which entitles all our customers to return the product at the time of delivery if they are not satisfied with the quality, freshness, or physical condition of the product. At the time of delivery, Jiomart will take the returned product back with Jiomart and if already paid the corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz., credit card, debit card, net banking. Alternatively, at your option, the said amount can be credited to your store credit account which can be used for your subsequent purchases.
After the delivery, the amount shall be refunded to you through the same mode of payment or via credit to your store credit account which can be used for subsequent purchases.
Products once sold and delivered to you, shall be eligible for return only if the product condition is found to be damaged, broken, faulty or different from the ordered one. You can return the product(s), purchased from us under your order as per below, provided the product(s) packs are sealed/unopened/unused and in original condition.
Jiomart refund | Jio mart return 2021
Reason for Return: Damaged / Faulty / Broken/ Leaking
Bread / Fruits & Vegetable / Eggs
Within 1 day of delivery
Within 1 day of delivery
Within 3 days of delivery
Within 3 days of delivery
Jiomart return conditions
You can return the product(s), purchased from us under your order as per below, provided the product(s) Satisfy below mandatory conditions:
The Price Tag /Bar Code is intact and not altered.
The Merchandise is not altered, unless proven vendor defect.
Exchange is being initiated against the order under which it was bought and from same account.
There should not be any strong odor /foul smell/perfume on the garment
There should be No Stains on the Product.
The Merchandise if bought as a Set should be exchanged as the complete set.
Merchandise returned should be in unused, undamaged, unwashed and in a saleable condition.
In case of a manufacturing defect, the merchandise should be accepted for exchange without asking any question, even if it has been altered
FASHION AND LIFESTYLE PRODUCTS
Any apparel, accessories, footwear, sunglasses, certain fashion jewellery, etc.
30 days from the date of delivery – as long as the product is unused and the price tags are intact
Innerwear: Briefs and Panties, lingerie sets, socks and stockings, Cosmetics
Jiomart does not make any cash refunds on any return of items.
Jiomart money refund status
You can not check the status of your order returned to jiomart through any source.
You can contact the jiomart customer care number if money is not refunded within 3 to 15 days of refund activation or money can be refunded to your shopping credit account which you can use in further shopping.
how to get refund money from jiomart
Here is a simple process for you to activate your refund money from jiomart if you are not happy with your shopping.
Go to Your Orders.
Locate your order in the list and click Problem with the order.
Select your problem from the list.
Select Request refund.
Enter your comments in the text box.
If you show the refund on the order, then direct the buyer to call jiomart Customer Service
You’ll still need to return your items within 30 days.
JioMart Prepaid Order Refund Information
If the Product is Defective, the Customer may return the Merchandise because of the following reasons, (Within 30 days of purchase)
Shrinkage in the Fabric.
Manufacturing Defect like weaving defect, in consistency in dyeing, stitch defect, Zipper failure defective buttons, stains etc
Door Step Return: In case of a Prepaid Order
In case of prepaid orders, if any part of it remains short delivered due to some reason, the corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz., credit card, debit card, net banking.
Jiomart Exchange Policy:
All products listed on our Website can be exchanged or returned subject to the following conditions:
Product Condition: A product cannot be exchanged or returned unless it is a defective, broken, faulty, leaking or not of satisfactory quality. In case of return/exchange you must return the product to us in the same original condition as is supplied by us. Products, under the following instances, cannot be accepted by us as/under Return:
i. damages due to mishandling of product;
ii. products with tampered or missing labels;
iii. Products without all original packaging and accessories, including the box, manufacturer’s packaging if any, original invoice and all other items originally included with the product(s) delivered.
iv. Product Accessories / Freebies / Bundles & Combos: All the product accessories available with the product and / or all the freebies associated with the product and / or other products associated as “bundles” or “combos” with the product should also be returned so as to enable us to initiate the exchange or return process.
v. Validity Period for Return/Exchange: Subject to Return/exchange Policy, a purchased product can be exchanged or returned within 1 (One) to 3 (Three) days from the date of delivery/placing an order depending on the nature of the product as mentioned herein above.
How to cancel jiomart order
You can cancel jiomart order your order fully or partially anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we shall refund any payments already made by you for the order as per the prevailing Refund Policy.
Please contact at 022 61 220 220 or email us at: firstname.lastname@example.org for jiomart order cancel or modification of your Order.
On receipt of the cancel jiomart order notice, we shall cancel the order and refund the entire amount if the order has not been processed by us. Cancellation of jiomart order can’t be done/accepted once the products under your order is released for dispatch/ shipped out from our delivery location.
ALL RETURNS, EXCHANGE AND JIOMART CANCELLATION OF PRODUCTS ARE SUBJECT TO MANUFACTURER’S WARRANTIES AND THE INOVICE TERMS AND CONDITIONS.
4) Delivery/Shipping Policy: Delivery Timelines: We will make every effort to get your order delivered to you as per your convenient/ chosen available slot.
i. The products ordered by You shall be available for delivery as per allotted delivery slot during the delivery hours, namely, 07:30 hours to 21:30 hours on all days. If you fail to take delivery on the agreed slot as mentioned in (a) above, your order and delivery thereof shall be treated as cancelled.
ii. At the time of taking delivery of the products, You shall quote the PIN No. at the Delivery Point.
iii. The person at the Delivery Point authorized to deliver the product may decline to deliver the product if he finds any inconsistency as regards Order No. / PIN No or any other detail of the order
iv. Subject to availability of the ordered product at the Delivery Point on the delivery day, Reliance shall deliver the product to You as per schedule, failing which Reliance shall inform You with a revised schedule for delivery of the Product. You may ask for cancellation/modification of Order on account of this.
v. It is your responsibility to count and check all the products while accepting the Products as per your Order. No dispute will be entertained by Reliance once you accept the products at the Delivery Point.
vi. You shall accept the product without demur in the following circumstances:
a. If the products delivered to you are in accordance with your order, or
b. Loose Fruits and Vegetables with minor weight variation due to moisture loss
We request you to check all the Products at the time of delivery. A complaint pertaining to short weight will not be entertained if the complaint is not lodged immediately on delivery.
5) Shipping Charges on jiomart cancel order
A delivery charge of Rs. 25/- will be leviable for each delivery. However Reliance may run certain promotions/offers or prescribe minimum order value for each transaction to waive the delivery charges.
Once your order has been dispatched from our delivery point, an email or an SMS will be sent to you on the email address and mobile number provided by you under “Billing Address” and Order placed with Us. You can track your order online by the ID Tracking number sent to you by us on your Mobile/Email ID.
Even you can track your order from jiomart app which is recently launched by the company.
You may also log on to your account on the website or use the “Track my Order” link on the website to track your order.
We currently deliver orders to selected pin codes/areas across a city within India only. You may check the delivery serviceability of your area/locality with our customer care/support team at 022 61 220 220.