Jiomart return policy, Jiomart refund policy, Jiomart exchange policy

If you are unsatisfied with Jiomart service, then you are free to return your product to Jiomart and the company will not ask you any questions to you. here are details of the Jiomart return and refund policy details to provide you with valuable information.


Jiomart Return & Refund Policy: 

Jiomart endeavors to provide the best quality products every single time you order. 
Jiomart has a “no questions asked return and refund policy” which entitles all our customers to return the product at the time of delivery if they are not satisfied with the quality, freshness, or physical condition of the product. At the time of delivery, Jiomart will take the returned product back with Jiomart and if already paid the corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz., credit card, debit card, net banking. Alternatively, at your option, the said amount can be credited to your store credit account which can be used for your subsequent purchases. 
After the delivery, the amount shall be refunded to you through the same mode of payment or via credit to your store credit account which can be used for subsequent purchases. 
Products once sold and delivered to you, shall be eligible for return only if the product condition is found to be damaged, broken, faulty or different from the ordered one. You can return the product(s), purchased from us under your order as per below, provided the product(s) packs are sealed/unopened/unused and in original condition. 
Jiomart refund | Jio mart return 2021
Product Category
Reason for Return: Damaged / Faulty / Broken/ Leaking
Bread / Fruits & Vegetable / Eggs
Within 1 day of delivery
Dairy Products
Within 1 day of delivery
Non Food
Within 3 days of delivery
Packaged Food
Within 3 days of delivery

Jiomart return conditions

You can return the product(s), purchased from us under your order as per below, provided the product(s) Satisfy below mandatory conditions:

  • The Price Tag /Bar Code is intact and not altered.
  • The Merchandise is not altered, unless proven vendor defect.
  • Exchange is being initiated against the order under which it was bought and from same account.
  • There should not be any strong odor /foul smell/perfume on the garment
  • There should be No Stains on the Product.
  • The Merchandise if bought as a Set should be exchanged as the complete set.
  • Merchandise returned should be in unused, undamaged, unwashed and in a saleable condition.
  • In case of a manufacturing defect, the merchandise should be accepted for exchange without asking any question, even if it has been altered


Product Category

Return Period

FASHION AND LIFESTYLE PRODUCTSAny apparel, accessories, footwear, sunglasses, certain fashion jewellery, etc.30 days from the date of delivery – as long as the product is unused and the price tags are intact
Innerwear: Briefs and Panties, lingerie sets, socks and stockings, CosmeticsNon-returnable
Jiomart does not make any cash refunds on any return of items.

Jiomart money refund status

You can not check the status of your order returned to jiomart through any source.

You can contact the jiomart customer care number if money is not refunded within 3 to 15 days of refund activation or money can be refunded to your shopping credit account which you can use in further shopping.


how to get refund money from jiomart

Here is a simple process for you to activate your refund money from jiomart if you are not happy with your shopping.

  1. Go to Your Orders.
  2. Locate your order in the list and click Problem with the order.
  3. Select your problem from the list.
  4. Select Request refund.
  5. Enter your comments in the text box.
  6. Select Submit.

If you show the refund on the order, then direct the buyer to call jiomart Customer Service

You’ll still need to return your items within 30 days.


jiomart return and refund
Jiomart return and refund

JioMart Prepaid Order Refund Information

If the Product is Defective, the Customer may return the Merchandise because of the following reasons, (Within 30 days of purchase)

  • Shrinkage in the Fabric.
  • Colour Bleeding
  • Manufacturing Defect like weaving defect, in consistency in dyeing, stitch defect, Zipper failure defective buttons, stains etc
  • Bubbling /pilling
  • Size Errors

Door Step Return: In case of a Prepaid Order

In the unlikely event that any part of your order is not delivered, they will refund you through the same payment method used at the time of purchase. This means if it was a credit card charge or debit card withdrawal from our account then they’ll get reimbursed by these payments again!

Jiomart Exchange Policy: 

All products listed on our Website can be exchanged or returned subject to the following conditions:
Product Condition: A product cannot be exchanged or returned unless it is a defective, broken, faulty, leaking or not of satisfactory quality. In case of return/exchange you must return the product to us in the same original condition as is supplied by us. Products, under the following instances, cannot be accepted by us as/under Return:
i. damages due to mishandling of product;
ii. products with tampered or missing labels;
iii. Products without all original packaging and accessories, including the box, manufacturer’s packaging if any, original invoice and all other items originally included with the product(s) delivered.
iv. Product Accessories / Freebies / Bundles & Combos: All the product accessories available with the product and / or all the freebies associated with the product and / or other products associated as “bundles” or “combos” with the product should also be returned so as to enable us to initiate the exchange or return process.
v. Validity Period for Return/Exchange: Subject to Return/exchange Policy, a purchased product can be exchanged or returned within 1 (One) to 3 (Three) days from the date of delivery/placing an order depending on the nature of the product as mentioned herein above.



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How to cancel jiomart order

cancel your order anytime up to the cut-off time of a slot for which you have placed an advance booking. We’ll refund any payments already made by the way if our Refund Policy.
Please contact at 022 61 220 220 or email us at: for jiomart order cancel or modification of your Order.
On receipt of the cancel jiomart order notice, we shall cancel the order and refund the entire amount if the order has not been processed by us. Cancellation of jiomart order can’t be done/accepted once the products under your order is released for dispatch/ shipped out from our delivery location.
4) Delivery/Shipping Policy: Delivery Timelines: We will make every effort to get your order delivered to you as per your convenient/ chosen available slot.
i. The products ordered by You shall be available for delivery as per allotted delivery slot during the delivery hours, namely, 07:30 hours to 21:30 hours on all days. If you fail to take delivery on the agreed slot as mentioned in (a) above, your order and delivery thereof shall be treated as cancelled.
ii. At the time of taking delivery of the products, You shall quote the PIN No. at the Delivery Point.
iii. The person at the Delivery Point authorized to deliver the product may decline to deliver the product if he finds any inconsistency as regards Order No. / PIN No or any other detail of the order
iv. Subject to availability of the ordered product at the Delivery Point on the delivery day, Reliance shall deliver the product to You as per schedule, failing which Reliance shall inform You with a revised schedule for delivery of the Product. You may ask for cancellation/modification of Order on account of this.
v. It is your responsibility to count and check all the products while accepting the Products as per your Order. No dispute will be entertained by Reliance once you accept the products at the Delivery Point.
vi. You shall accept the product without demur in the following circumstances:
a. If the products delivered to you are in accordance with your order, or
b. Loose Fruits and Vegetables with minor weight variation due to moisture loss
We request you to check all the Products at the time of delivery. A complaint pertaining to short weight will not be entertained if the complaint is not lodged immediately on delivery.
5) Shipping Charges on jiomart cancel order
A delivery charge of Rs. 25/- will be leviable for each delivery. However, Reliance may run certain promotions/offers or prescribe minimum order value for each transaction to waive the delivery charges.

JioMart Prepaid Order Refund Information

If you have done the online grocery shopping from JioMart and delivery quantity is short delivered due to some reason, the corresponding money/price would be refunded to you through the same mode of payment used at the time of purchasing via credit card, debit card, net banking or digital wallets.

Order Tracking: 

Once your order has been dispatched from our delivery point, an email or an SMS will be sent to you on the email address and mobile number provided by you under “Billing Address” and Order placed with Us. You can track your order online by the ID Tracking number sent to you by us on your Mobile/Email ID.
Even you can track your order from jiomart app which is recently launched by the company.
You may also log on to your account on the website or use the “Track my Order” link on the website to track your order.

Delivery Locations: 

We currently deliver orders to selected pin codes/areas across a city within India only. You may check the delivery serviceability of your area/locality with our customer care/support team at 022 61 220 220.
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26 thoughts on “Jiomart return and refund policy”

  1. We ordered dawat rice 20 kg but is not of good quality it is written dawat Basmati but are not hence would like to return them

      1. I have ordered 8 items but only
        3 items got delivered. But I have made the full payment via debit card. When will I get the rest amount. refund. Please help

    1. I ordered Amul ghee but found that it was expired product. I made the payment online via phone pe. How do I get my money back?

  2. Please delete my above comments once my issue is resolved, as it contains my personnel details too.

    1. This is not an official website for jiomart, We are not going to public your personal details as this may be misused by any other person. we will try to forward your complaint to a related official person asap.

  3. Yesterday I received my ordered items. In that I had also ordered Chocklates in which one pack is non vegetarian. I want to return/exchange it. How should I initiate.?

  4. How to return or exchange a product as i have received bad and damaged products due to the mishandling while delivery of the items. I have already mailed but not getting any reply. I also tried calling the number but it does not contact to a customer service executive. I did not expected such a service from Jiomart and Reliance group.

      1. I got my Order but 2 items are missing (Poha & Rajma) and I paid full amount In Cash. So I want refund of 2 items How can I get that can you help me. I send mail but didn’t get any reply from jiomart.

  5. Amit Kumar Thakur

    I purchased a baby diaper, but it differs from what I ordered. How I return it. I called on customer service contact no., around 10 times, but it is always busy. How could I return this? I suggest Jiomart, should ease their return process.

  6. Yesterday I receive my ordered items, I want to return it. There is no option for return, and try to reach customer service and email there is no response. How should I return it?

  7. Refund against Order No 15952321349029042W , Inv.No 623913520500723 of Rs 567.27 has not been made . When you have no stock of certain then why do not mention ,out of stock.
    This is my second experience but i am not satisfied with JIOMART Services.

  8. I have ordered aashirwaad aata 10 kgs pack but expiry and modified date has been tampered.. I tried even scanning the bar code to get details.. I don’t find return option in the app.. could you please suggest how can I proceed.. order has been delivered today.

  9. Refund of 649.76 was initiated by Jiomart on invoice TGC112620500411. Current status of refund shows as cancelled. I have not received any amount in my account.

  10. Hii sir I placed a order in Jio mart app and done payment through Phone pay the amount detected but I can’t able to see my order details in the app please help me through this.
    Order ID 10886793735
    Placed Order and done payment on August 12 2020

  11. ear Sir

    Reference : Registered Mob No.9833275501 (Maya Tater)

    Reference to above registered mobile number we have given order for purchase Grocery to Jiomart on dated 02/07/2020 of Rs. 3494.03/-.

    In this matter you have raised bill no. 40 from cashier no.50027236 , POS No. R171 and Stores No. 6217 of Rs. 2615/- with shown refund Rs. 879/- but at the time of material Delivery your person delivered material only 1237/- rupees and for balance material he told will be delivered with in 1-2 days but still material not received so we request you please take necessary action against delivery man or stores person because material was not available then how can bill raised without material.

    I Have many timed called up your customer care Executives (complaint Number 0022845947) for refund balance amount Ie Rs. 2257/- (Amount paid 3494.03/- Less Material Recd 1237/- = Balance Rs. 2257/-) but he told every times with in 1-2 days but still not received amount the same already one and half month completed.

    We request you please refund amount the same immediately so that client will be maintain faith with jiomart other wise this type of beware with client all client will be divert to other companies.

    Waiting for Favorable response.

    Thanking You,

    Maya Tater
    Mob: 9833275501

  12. My order was canceled by store and refund amount is showing 6 rs . Order value was 600 rs.
    What should I do now as there is no information about rest of money

  13. I have ordered 2kg of sugar and the quality is waste when I call to costumer service no reply. Not nice in vegetables too.

  14. Ranjan Kumar Sharma

    Mujhe ek change karna h musturd oil ke jagah m refine oil order aa gaya h pls exchange aj delivery huwa h

  15. No one gets refund for the product which are not delivered. Jio mart only gives fake promise when we as a customer is calling on their hotline number for complaint or the auto generated replies via email.
    I have sent so many emails but no firm update on the refund.
    I have lost the hope for my refund of 600 RS and the same they are looking for so that they don’t have to process the refund further.

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